The booking shop ticket seller faq’s
Table of contents
- Q: How does The Booking Shop work?
- Q: How much does it cost?
- Q: What are Online Payment & Merchanting Charges?
- Q: Do we have a say in the value of the booking fee?
- Q: How do e-tickets work?
- Q: How do I know how many tickets have been sold?
- Q: What can I print on my e-tickets?
- Q: What artwork files do you accept?
- Q: I want to sell tickets in my box office and online, can I do this?
- Q: Why do the tickets have barcodes printed on?
- Q: My event line up has changed, can I edit my listing and e-ticket?
- Q: How do I know the customer has a genuine number/e-ticket?
- Q: What if we have to cancel the event?
Q: How does The Booking Shop work?
A: The Booking Shop provides different services.
The first is free online event listings.
The next service is online sales of digital e-tickets for your event. E-tickets are sold at a price set by you and can be downloaded instantly by anyone wanting to visit your event, this means there is no postal delay and e-tickets can be sold right up to the day of the event – they can even be sold to within minutes of the start time of the event – you decide.
We also offer a full box office service which includes online, telephone and postal bookings where hard copy tickets are sent to your customers.
Q: How much does it cost?
A: The Event Listing is completely free of charge.
E-tickets cost the venue/promoter nothing. The Booking Shop will apply and retain a booking fee to your ticket price, this is set at £1.50 per ticket (this can be negotiated on larger events). The Booking Shop will sell tickets for your event and send you the face value of your ticket minus online payment & merchants charges. Your account will be credited at a regular period agreed with you, usually monthly.
Due to the various elements needed or not as the case may be, the full box office service is quoted as required. Please contact The Booking Shop team for your bespoke price on this service.
Q: What are Online Payment & Merchanting Charges?
A: To enable us to accept online payments, The Booking Shop use Protx as their Internet Payment Provider (IPP). The IPP process all online payments and send all relevant data to our Merchant Service provider (MSP) Streamline (National Westminster) who are responsible for processing the payments through the banking system. Both parties charge The Booking Shop for these services, the IPP is a fixed rate per transaction and the MSP is a fixed rate for debit cards and a percentage of the transaction for credit card charges. We charge these rates out at 40p for debit cards per transaction and 3.5% of the transaction amount for credit cards.
Q: Do we have a say in the value of the booking fee?
A: Our standard booking fee is £1.50 per ticket. For larger events/shows this can be negotiated, please contact us if you are running a large event and want to know more.
Q: How do e-tickets work?
A: When you post an event on our free listings you will be given the choice of just having the listing or selling e-tickets. If you choose to sell e-tickets, input all of the details as required and click the “Publish E-Ticket” button. The Booking Shop will review your event and when it has been approved your event will be listed and the tickets will be ready for sale instantly.
Q: How do I know how many tickets have been sold?
A: Whenever a ticket is sold, the details of the ticket number, ticket holder and other information to help identify the ticket holder is instantly added to the Ticket Sales Report for your event. This real time report is available to view online via your account admin page 24/7. This report can be exported as a CSV file which allows you to use all of the details to market future events to customers who have bought tickets for your events. The Booking Shop will also actively market your event to all customers who have bought tickets, therefore increasing the exposure of your event. This means you will always be up to date with how your sales are going. PLEASE NOTE THE INFORMATION ON THIS LIST IS CONFIDENTIAL AND YOU ARE NOT PERMITTED TO PASS THIS ONTO ANY THIRD PARTY.
Q: What can I print on my e-tickets?
A: Your e-tickets will have the details of your event. This information is gathered from the details you submit when posting the event. You can also upload your promotional artwork to be added to the head of your e-ticket and if you have sponsors of your event or have additional artwork there is an area at the foot of the ticket for this artwork to be placed.
Q: What artwork files do you accept?
A: For your e-ticket artwork, please supply files in the following formats. Jpeg, gif or png files. The Header image needs to be 760 pixels x 200 pixels and the footer image needs to be 507 pixels x 80 pixels. If the artwork is to this size, the e-ticket will be formatted correctly.
Q: I want to sell tickets in my box office and online, can I do this?
A: Yes you can. We don’t ask to be exclusive sellers, so if you want to use multiple outlets, that’s no problem. Just tell us the number of e-tickets you would like us to sell and we will restrict the quantity we sell to the figure you request. We can also print the hard copy tickets you want to sell in your box office!
Q: Why do the tickets have barcodes printed on?
A: We print the barcode to help speed up entry to certain venues. By scanning the barcode the database will come up with that particular ticket holder’s details straight away. If your venue has automated entry controlled by barcode readers this is just the ticket for you. If not but you want to speed up entry you can hire or buy barcode scanners from The Booking Shop and scan the ticket yourself.
Q: My event line up has changed, can I edit my listing and e-ticket?
A: Of course you can. Just go to your account admin page select the event you want to edit and click the edit button. You will then be taken into the details pages of the event and you can change whatever you need to. The edited version will be sent to The Booking Shop for approval and once approved it will be back on sale with the new details. The Booking Shop can then notify existing ticket holders of the change to the event. Please note, once an event has been published you cannot edit the price or quantity to be sold. Should you need to edit these elements, please contact The Booking Shop and we will be able to assist with this process.
Q: How do I know the customer has a genuine number/e-ticket?
A: The e-tickets are given a unique reference number that has a sequential and random element to it. This reference number has nine digits, 4 of which are taken from a completely random position in a separate database. This number HAS to match the other information relating to the ticket holder. The person presenting the ticket/reference number has to bring ID and these things in conjunction with the other information relating to the sale of the ticket all have to match, if they don’t the ticket will not be valid and your rights to allow or deny admission are not affected. This system along with the vigilance of your door/gate staff makes it virtually impossible for someone to gain entry using a forged/invalid ticket. Duplicate tickets are shown on the database as soon as they are scanned. For more info on security of etickets you can follow this link.
Q: What if we have to cancel the event?
A: If an event has to be cancelled, we will help you to notify ticket holders via e-mail. The Booking Shop will only refund ticket holders whose payment has not been passed onto the venue/promoter. All ticket holders whose payment has already been passed to the venue/promoter will need to be refunded by the venue/promoter.